PolyVista has created a comprehensive and user-friendly software solution that allows businesses to monitor, analyze, and identify trends in product issues, such as safety, defects, hazards, etc., as required by the Consumer Product Safety Commission (CPSC).
CPSC rules require that the agency be notified about possible product defects that may constitute a product hazard. With the increasing number of fines, the agency is making it clear that CPSC reporting compliance needs to be taken every bit as seriously as other regulatory obligations.
In 2015, CPSC Chairman Kaye promised to make penalties amount to more than the cost of doing business, and he appears determined to follow through on that pledge.
During his keynote address on March 2, 2016, Chairman Kaye announced that he would like to see "double digit" civil penalties (i.e., $10+ million). Chairman Kaye explained that he believes higher penalties are what Congress wanted to see when it enacted the 2008 CPSIA, which raised the penalty cap from $1.825 million to $15 million.
On March 25, 2016, CPSC fined Gree $15.45 million for failure to report defective humidifiers.
Consumer safety failures and hazards plague businesses and result in costly, time-consuming product recalls, damaged brand reputation, and lost revenues. As such, a consumer safety strategy is critical for businesses and can help them protect their customers against dangerous products.
How a business approaches consumer safety will likely dictate its short- and long-term success. A business that ignores consumer safety concerns, product failures, and hazards could harm its company, its employees, and of course, its customers. But with PolyVista’s state-of-the-art automated consumer safety alerting solution, a business can take a proactive approach to product quality and safety management and can eliminate such issues altogether.
Today, PolyVista Alerts+ helps businesses of all sizes safeguard consumers against potentially hazardous products, protect the reputation of their brands, and satisfy corporate and/or government regulations and policies. It serves as an automated product quality and safety alerting solution and can make it simple for managers to streamline the process of identifying and addressing product defects.
PolyVista Alerts+ empowers business managers to utilize the product quality and safety information at their disposal to protect customers against harmful products. It features an easy-to-navigate interface that allows users to establish custom alerts based on keywords and phrases and to guarantee all safety issues in consumer complaints, product and warranty returns, or other critical analyses of products are caught, reported, and escalated properly. In addition, PolyVista Alerts+ generates detailed audit trails for each alert or product, guaranteeing you are protected in the event of an audit.
The key benefits of PolyVista Alerts+ include: