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The customer experience (CX) often serves as a key differentiator for businesses, and for good reason. 

With the ability to deliver a memorable customer experience (CX), a company can foster customer trust and loyalty. Meanwhile, this business will be able to stand out in a competitive global marketplace – something that could help a company achieve its revenue and growth goals faster than ever before. 

Ultimately, delivering an exceptional customer experience (CX) requires both hard work and patience. But business managers can use the following tips to move closer to transforming an outstanding customer experience (CX) into an everyday occurrence:

1. Engage with Customers Consistently

What are customers saying about a brand, its products and its services? Engage with customers day after day, and business managers should have no trouble learning from customer interactions. 

There are many ways for managers to engage with customers, including blog posts, social networks and web polls and surveys. With myriad online tools at their disposal, managers can interact with customers, learn from them and tailor their business efforts accordingly. 

2. Offer Incentives to Customers

Incentivizing the customer experience (CX) is a great way to open the door to long-lasting customer partnerships. 

For example, providing discounts to customers who connect with a company via social media or offering free trials of various services can make a world of difference for both a business and its customers. 

Incentives allow a customer to save money and/or receive discounted or complimentary products or services. Furthermore, incentives can help a company promote its brand, products and services effectively. 

3. Collect and Analyze Customer Experience (CX) Data

Customer experience (CX) data is available across the web, and for business managers who utilize text analytics, collecting this data from a variety of online sources can be quick and easy. 

Text analytics allows managers to retrieve customer experience (CX) data that is contained within online sources any time they choose. Then, managers can analyze customer feedback and retrieve meaningful insights from it via data mining.

Data collection and analysis offers one of the top ways to get the most out of customer experience (CX) data. Now, a free, user-friendly data analysis service is available that empowers managers to generate actionable insights based on customer experience (CX) information without the need for data mining – Self-Service Text Analytics.

Take Advantage of Self-Service Text Analytics

Self-Service Text Analytics works in combination with text analytics and helps business managers gain deep insights into customer experience (CX) patterns and trends. 

With Self-Service Text Analytics, managers can upload customer experience (CX) data that they retrieve via text analytics. Next, managers will receive interactive PDF (iPDF) reports that illustrate customer experience (CX) insights via charts, graphs and other visualizations. 

Each interactive PDF (iPDF) report helps managers take the guesswork out of customer experience (CX) data. It may contain dozens of pages of visualizations – all of which are based on the customer experience (CX) data provided by a manager. As a result, managers can review visualizations to understand customer experience (CX) patterns and trends and make more informed business decisions than ever before. 

Perhaps best of all, Self-Service Text Analytics is simple to use, making the service an ideal choice for managers at companies of all sizes. Because the service boasts an intuitive user interface, managers can upload customer experience (CX) data instantly and generate interactive PDF (iPDF) reports within just minutes. 

Self-Service Text Analytics is quickly becoming a must-have data analysis service. It allows managers to analyze customer experience (CX) data with ease and ensure that managers can obtain the insights they need to help a company bolster its products, services and customer interactions. 

Summary

The customer experience (CX) is a key consideration for business managers at companies around the world. Yet few managers understand what it takes to drive consistent customer experience (CX) improvements. Self-Service Text Analytics helps managers revolutionize the customer experience (CX). This data analysis service works in combination with text analytics and helps managers assess a broad array of customer experience (CX) data quickly. That way, managers can gain unparalleled insights into customer experience (CX) patterns and trends and ensures a company can improve its customer partnerships, boost its revenues and much more.