Data analytics serves as a powerful tool for businesses of all sizes. And with the right data analytics strategy in place, any company can discover innovative ways to boost its customer experience (CX) levels. However, understanding the true value
As a business manager, you likely are all too familiar with the customer experience (CX) and text analytics. However, using text analytics to achieve your customer experience (CX) goals remains an ongoing challenge, one that appears unlikely to di
Data analysis serves businesses of all sizes and across industries. In fact, data analysis often provides exceptional value for companies that want to improve their customer experience (CX) scores day after day.
For instance, consider the re
Are you overwhelmed by the sheer wealth of customer data at your disposal? With customer data from social networks, websites and other online sources readily available, it is easy for business managers to obtain a vast array of customer insights.
As a retailer, product quality and safety are paramount. In fact, failure to provide safe, dependable products puts your customers – along with your brand reputation and revenues – at risk.
Although your business may take many steps to e
How much time does your company spend examining its customer experience (CX) levels? It may take a business days, weeks or even months to sort through massive customer data sets to find out how customers might think and feel about its offerings. A
Want to find out if your customers think and feel positively, negatively or neutrally about your business products and services? With sentiment analysis tools, your company can better understand its customer feedback and use this information to ma
Using text analytics alone can help your business to a limited degree. Fortunately, tools are available to help you maximize the value of your text analytics, including Self-Service Text Analysis.
What sets Self-Service Text Analysis apart f
As talk about “big data” swelled and it became the tech industry’s hottest topic, products sprung up around it. One of the more recent products to be born from the hype is Big Data as a Service (BDaaS), which has been touted by v
Think outside the box. We’re told to do so by all manner of sources, and perhaps most memorably, by Apple’s “Think Different” campaign. Following the road less traveled yields all manner of benefits, across every facet of l